Orders will be fulfilled through various Courier Agencies. Please allow the following number of days for the delivery of your orders
- Local Orders – All local orders will be processed within 1 to 3 business days. Delivery can be expected within 5 to 7 business days.
- Non-Local & India orders – All domestic orders are processed within 3 to 7 business day. You can expect delivery of the order within 7-10 business days. For locations which are in the interiors or in difficult coverage area, this may take between 12-15 working days
- International orders – All international orders are processed within 3 to 7 business day. You can expect delivery of the order within 15 to 20 business day
- Delivery times will be dependent on the Courier Agencies.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However NMantra takes no responsibility for goods signed by an alternative person
- NMantra is not responsible for damage after delivery.
- For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations.
- While it is our intent to deliver the products as early as possible, there could be unforeseen delays for various reasons as a result of which the delivery could be delayed. The delay could also be due to third party services engaged to complete the delivery.
DELIVERY & SHIPPING CHARGES
- Local Orders: There is a flat delivery charges of Rs 60 for orders less than Rs 700
- Non-Local & India Orders: We ship products throughout India and all orders of Rs 1400 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1400
- International Orders: We also ship internationally across all countries. Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order
RETURNS AND REFUNDS
Please note that since opened and damaged goods cannot be reused, we cannot accept exchange or return of such goods once delivered.
- All purchases are non-refundable. Items for returns are eligible withn in 3 days from the date of delivery under the following conditions
- Product not used & product packing not opened
- Sold product in a damaged condition
- NMantra is not responsible for damage caused after the product has been delivered
- Exchange will be accepted only the products are returned in sealed condition with labels/tags intact and in their original packaging and in an undamaged condition subject to determination by NMantra
- All Returns and exchanged products would be only after post review and approval by NMantra
- Damages due to improper use, improper/wrong application will not be covered under the returns policy.
- Once return or refunds are approved, please give at least 7 to 21 business days for the completion of process.
- Once sold, no refunds will be made
- All products once purchased are non-refundable
- Charges for shipping incurred for samples, etc are non-refundable